Yes. All package holidays are ATOL protected for your security and peace of mind.

Tickets can be collected from the office in person or delivered by post to you for a small charge.

iTravel4u strives to deliver the highest standards of customer service at all times and treat all issues raised by customers very seriously. If you do wish to submit a complaint, please call us on 0131 557 3925.
Please ensure that you include receipts, photos or other supporting documentation.

Once you have submitted the details of your complaint, you will receive an acknowledgement by email and your complaint will be fully investigated.

Please note that under current ABTA guidelines, we do have 14 days to acknowledge your complaint, and a further 28 days to investigate the issues raised, and provide a response.

Changing a car-hire booking:
If you wish to amend your car hire booking once your booking has confirmed, we will inform your car-hire provider of your request and we will advise you if it is possible to make changes. Please note that it may not always be possible to make the changes.
You will be asked to pay any costs incurred from the car hire provider in making the change. You should be aware that these costs could increase closer to the departure date and you should contact us as soon as possible to make the changes.

Changing a flight booking:
If you wish to amend your flight booking, this will depend on the terms and conditions that apply to your particular booking. It may well be that changes are not possible, but in some cases they will be. To find out what changes can be made, please call us on 0131 557 3925.

Changing a transfer booking:
If you have been sent a FLIGHT SCHEDULE TIME CHANGE for a tailor made holiday eg. flight, accommodation and transfer, we will forward you a revised booking confirmation to your email address. If you have booked a transfer only with iTravel4u and you wish to change your booking after it has confirmed, we will inform your transfer provider of your request and we will advise you if it is possible to make changes.

Changing an accommodation booking:
If you wish to amend your accommodation booking once your booking has confirmed, we will inform your accommodation provider of your request and we will advise you if it is possible to make the changes. Please note that it may not always be possible to make the changes, especially if your booking is close to departure or if you have selected a non-refundable room rate. You will be asked to pay any costs incurred from the accommodation provider. You should be aware that these costs could increase closer to the departure date and you should contact us as soon as possible to make the changes.

Changing an airport parking booking:
If you wish to amend your airport parking booking once your booking has confirmed, we will inform your provider of your request and we will advise you if it is possible to make changes. Please note that it may not always be possible to make the changes. You will be asked to pay any costs incurred from the car hire provider in making the change. You should be aware that these costs could increase closer to the departure date and you should contact us as soon as possible to make the changes.

Changing an attraction ticket booking:
If you wish to amend your attraction ticket booking once your booking has confirmed, we will inform your attraction ticket provider of your request and we will advise you if it is possible to make the changes. Please note that it may not always be possible to make the changes.
You will be asked to pay any costs incurred from the provider. You should be aware that these costs could increase closer to the departure date and you should contact us as soon as possible to make the changes.

This is dependent on your country of destination.
You will definitely require a passport if you are travelling outside of the UK. An important consideration is the length of time before your passport expires. This may vary from country to country, but ranges from the passport being valid on the return date, to it being valid for six months after your return date. For UK Passport holders, this information can be checked on the Foreign and Commonwealth Office (FCO) web-site (click on this link to access FCO) and then navigate to the advice for your country of destination. For all non-UK passport holders, you will need to contact the embassy or consulate of your country of destination. These contacts can also be found on the FCO web-site Your documents will be checked at the UK departure point for your trip, and if not deemed acceptable, you will be denied travel. Please therefore make sure you check your documentation. If you need to organise a new passport, please allow sufficient time before your departure date, although you can pay an additional fee to expedite UK passport delivery. More information can be obtained from this link Apply for a UK Passport.

If you, or a member of your party has any special requirements, on medical grounds, for the flight, hotel or transfer, it is strongly recommended that you call our Specialist Assistance Team and book over the telephone. Alternatively please complete the Special Assistance Booking form available on our website. Our Specialist Assistance Team will be able to check whether the provider you are planning on travelling with requires advance notification of any specialist assistance, and take the appropriate action. They may also need to make a particular request of a hotel, and this is also best organised at the time of booking. Please see Contact Us for opening hours.

This is dependent on your country of destination.

If you are travelling to an EC (European Community) country and have a valid UK Passport (British Citizen status) you will not require a visa.

For advice on non-EC destinations for UK passport holders, please visit the Foreign and Commonwealth Office (FCO) website and then navigate to the advice for the country you are travelling to.

For all non-UK passport holders, you will need to contact the embassy or consulate of your country of destination. These contacts can also be found on the FCO website.

If you are travelling to Turkey, you will be required to purchase their entry visa via the Turkish Government website prior to travel. Further visa and passport information can be found on the FCO website here. If you are travelling to Egypt, UK passport holders normally require a visa. Further visa and passport information can be found on the FCO website here.

If you are travelling to the USA, UK passport holders will require a visa. Further visa and passport information can be found on the FCO website here.

Depending on where you go, you may need to have vaccinations before you travel. It’s best to see your GP about six to eight weeks before you go. If there are less than six to eight weeks before you plan to travel, still go to your GP or travel clinic as it may be possible to get vaccinated.

If you need to have a course of vaccinations, this can be at different times over a number of weeks. The time between injections will allow your body to respond to the vaccine, so you develop immunity ready for when you arrive. Generally you will have vaccine injections in your upper arm or on the outside of your upper thigh.

You’re unlikely to need any vaccinations if you’re going to the United States, Western Europe, and most parts of Australia or New Zealand. But it’s important to make sure that your booster immunisations for tetanus, diphtheria and polio are up-to-date.

You will need to pay for most travel vaccinations – only some are available for free on the NHS.

Please contact us directly on 0131 557 3925 should you have any questions regarding cancelations.